Support

Questions, bugs, billing, or anything else — we're a small team and we read every message that comes in.

Contact us

We aim to reply within one business day. To get to an answer faster, include your account email, the report or section you were working in, and what you expected to happen.

Before you write in

Guides — step-by-step walkthroughs of the main workflows.
Blog — product updates and release notes.
Your account settings — plan, billing, security, and account deletion.

Common questions

How do I reset my password?: Use the "Forgot password" link on the sign-in screen and we'll email you a reset link. You can also change your password from Settings → Security while signed in.
How do I delete my account?: Open Settings → Account and use the Delete account option in the danger zone. You'll be asked to confirm and re-enter your password. Deletion is immediate and permanent — your appraisals, files, sketches, templates, saved comparables, and signatures are all removed, and any active subscription is cancelled.
How do I manage my subscription?: Settings → Billing shows your current plan, invoices, and receipts, and lets you cancel or resume. If you're on the iPhone or iPad app, plan changes and payment-method updates are handled on the web at your account settings.
Is my data backed up?: Your appraisals sync to our servers as you work. Edits made offline are held on the device and sync automatically once you're back on a connection.
I found a bug or something looks wrong in my report.: Email us with the appraisal name and the section involved — a screenshot helps a lot. Report-accuracy issues go to the front of the queue.

For privacy and data questions, see our Privacy Policy. For terms of service, see our Terms.